Refund policy

Return window

Returns are accepted within 30 days of the delivery date.

1. Quality first

Every hair system is hand-finished and carefully inspected before it leaves our warehouse - from base material and hair texture to color, density and hairstyle. If a quality concern ever arises, you can count on us to respond quickly, look into the matter with care, and work with you on the best solution: a replacement, an adjustment, or a refund. We stand behind our products and take responsibility for confirmed quality issues.

2. Cancellation

Orders may be canceled for a full refund any time before shipment. Once an order has shipped, it can no longer be canceled and must be processed as a return.

3. How to start a return or exchange

Contact us first. Email service@toupeeking.com or WhatsApp +86 186 6173 3508 with your order number and the reason. Please do not ship anything back before approval - unauthorized returns cannot be accepted. We will confirm eligibility and provide the return address and instructions.

4. Item condition

Hair systems are personal, hand-finished products. To qualify for a return or exchange, the item must be:

  • Untrimmed and unaltered - not cut, shaped, plucked, glued, dyed or otherwise modified;
  • in its original condition with all original tags and packaging intact;
  • free of odors, product residue (glue, tape, styling products) or damage.

Please inspect your system carefully right after delivery, and make no alterations until you are satisfied with the fit and quality. Items that have been trimmed, custom-fitted or used cannot be returned. Items that do not meet the conditions above will be shipped back to you at your expense.

5. Refund

Once we receive your package, please allow 2-3 business days for the mandatory inspection. Approved refunds are processed to your original payment method within 1-2 business days; your bank or card issuer may take a further 3-5 business days to post the funds. If you do not see the refund after this period, contact us for the transaction ID so you can trace it with your bank.

6. Exchange

To exchange for a different size, color or style, return your original item within the 30-day window under the same conditions, then place a new order once we have received and approved the return. We ship your replacement as soon as the return is processed.

7. Who pays return shipping?

  • Our responsibility: if the return is due to a confirmed quality issue or an error on our part (e.g. wrong item sent), we cover the return shipping cost.
  • Your responsibility: for returns due to personal preference (color, size, change of mind), you cover the return shipping cost, plus any import duties or taxes on the return shipment.

Exclusions (non-returnable)

  • Items that have been trimmed, custom-fitted or altered;
  • Custom orders processed to your specific measurements.

Effective date

This policy is effective as of October 24, 2026. toupeeking may update this policy at any time; changes take effect immediately upon publication on this page.